About Us: We are a leading company in the HVAC industry, dedicated to providing top-notch solutions to our clients. We seek an Engineering Manager to lead our dynamic engineering and customer service teams.
Responsibilities
Manage and lead the engineering and customer service departments, ensuring effective collaboration and high performance.
Hire, recruit, and onboard new talent for the technical engineering department.
Collaborate with outside sales teams and technical engineers to manage and review projects for bidding.
Coordinate and oversee the efforts of customer service and Inside Engineers.
Develop and implement internal and factory training programs for the engineering group.
Manage unassigned account sales and support, including selections, proposals, orders, quality issues, and submittals.
Provide backup support for engineering and outside sales efforts, such as selections, drawings, and literature.
Prepare and deliver sales projection and project tracking reports for Manufacturer Regional Sales Managers.
Handle project management for jobs the inside sales team needs to work on, including selections, proposals, and submittals.
Track and follow up on bids and lost orders to ensure optimal business development.
Maintain a comprehensive customer database, coordinating closely with the sales and engineering group.
Serve as a vendor liaison, including vendor visits, training, and webinars.
Collaborate with upper management to support business analysis, pricing strategies, and profitability assessments.
Provide vendor support, including software training, sales support, and addressing warranty issues.
Qualifications
Mechanical Engineering Degree preferred.
Minimum of five years’ experience in the HVAC industry.
Quick learning capabilities with the ability to become an expert on our business systems.
Proficiency in Customer Relationship Management (CRM) software.
Experience in warranty systems is a plus.
Skills
Strong leadership and team management abilities.
Excellent communication skills, both verbal and written.
Strong analytical and problem-solving capabilities.
Attention to detail and high levels of organization.
Ability to multitask and manage various projects simultaneously.
