Location: San Jose, CA
Job Summary
We are seeking an experienced HVAC Dispatcher to join our team in San Jose, CA. The ideal candidate will be local to the area, with a stable work history, and possess at least five years of experience in dispatching or coordinating services within the commercial HVAC industry.
Key Responsibilities
- Efficiently manage and dispatch HVAC service technicians to various job sites, ensuring timely response to service requests.
- Serve as the primary point of contact for clients, providing updates on service schedules and addressing any inquiries or concerns.
- Optimize the scheduling of HVAC technicians to maximize productivity and ensure the timely completion of all service orders.
- Maintain accurate records of service calls, technician assignments, and job completion statuses. Prepare and submit daily and weekly reports to management.
- Handle emergency service calls and coordinate rapid deployment of technicians to address urgent HVAC issues.
- At least five years of experience in dispatching or service coordination within the commercial HVAC industry.
- Proven track record of local employment in the Bay Area with a history of stable and consistent work performance.
- Strong understanding of commercial HVAC systems and the ability to effectively communicate technical information to both clients and technicians.
- Exceptional organizational skills, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills, with the ability to interact professionally with both internal teams and external clients.