Summary:
We are seeking an experienced and dynamic Lead Field Service Manager to oversee our HVAC service operations in the San Diego area. In this role, you'll lead a team of dedicated technicians, manage service schedules, and ensure top-tier customer satisfaction. If you have a strong background in HVAC systems, exceptional leadership abilities, and a passion for operational excellence, we'd love to have you on our team.
Responsibilities:
Manage daily operations of the HVAC service department to ensure efficiency, productivity, and quality service delivery.
Supervise, mentor, and support a team of HVAC service technicians, dispatchers, and administrative staff.
Foster strong customer relationships by providing exceptional service and resolving inquiries or concerns promptly.
Oversee project timelines, ensuring jobs are completed on schedule and within budget.
Collaborate with sales and project management teams to identify and pursue growth opportunities.
Manage inventory, ensuring service vehicles and technicians have the necessary parts and equipment.
Analyze service reports, budgets, and performance metrics to drive continuous improvement.
Requirements:
Minimum of 5 years of HVAC service experience, with at least 2 years in a leadership or supervisory role.
Strong knowledge of commercial HVAC systems, including troubleshooting, repair, and preventative maintenance.
Proven leadership, team-building, and communication skills.
Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Proficiency with service management software, scheduling tools, and Microsoft Office Suite (Word, Excel, Outlook).
Strong understanding of HVAC safety standards and local, state, and federal regulations.
Valid driver's license with a clean driving record.
HVAC certifications such as EPA Universal and NATE.
Experience with budgeting, forecasting, and financial analysis.
Technical training or an associate's degree in HVAC or a related field.
Benefits
Competitive salary (based on experience)
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Company vehicle and fuel allowance
Professional development and training opportunities
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
