Location: San Francisco, CA
Summary
We seek a highly experienced HVAC Dispatcher to join our San Francisco, CA team. The ideal candidate will have a stable work history, be a resident, and possess at least five years of experience in the commercial HVAC industry.
Key Responsibilities
- Coordinate and schedule HVAC service calls and maintenance appointments.
- Dispatch technicians to various job sites and provide them with necessary information.
- Monitor job progress and ensure timely completion of service tasks.
- Communicate effectively with customers to confirm service details and provide updates.
- Maintain accurate records of service requests, work orders, and job statuses.
- Collaborate with the service team to optimize scheduling and resource allocation.
- Address and resolve any service-related issues or emergencies promptly.
- Local candidate with a stable work history.
- Minimum of five years of experience as a service coordinator or dispatcher in the commercial HVAC industry.
- Strong knowledge of HVAC systems and commercial HVAC service procedures.
- Excellent organizational and multitasking skills.
- Proficient in using dispatching software and other relevant computer applications.
- Exceptional communication and customer service skills.
- Ability to work effectively under pressure and handle emergencies.