Job Title: BAS Service Account Manager
Location: Seattle, WA
Job Overview
We seek a BAS Service Account Manager in Seattle, WA, who is an expert in building automation systems (BAS). This role is essential for managing and expanding service accounts, ensuring clients’ building automation systems run efficiently, and leveraging advanced BAS technologies to enhance operational performance. The ideal candidate will have a local, stable work history and advanced knowledge of building automation systems. This position offers a dynamic opportunity to work with cutting-edge technologies in a rapidly evolving field, ideal for someone with a passion for innovation and customer service excellence.
Key Responsibilities
- Oversee and maintain relationships with key clients, ensuring their BAS solutions meet operational and performance goals.
- Utilize advanced knowledge in building automation controls (such as Tridium Niagara, Johnson Controls Metasys, Bacnet, and Schneider Electric) to provide expert guidance and troubleshooting.
- Identify opportunities to grow service accounts by recommending client system upgrades and enhancements.
- Collaborate with project teams to ensure timely and efficient delivery of BAS services, from installation through ongoing maintenance.
- Provide outstanding customer service, acting as clients’ primary point of contact to address any concerns or issues with their systems.
Qualifications
- Candidates must be based in Seattle and have a proven history of stable employment within the industry.
- In-depth understanding of building automation systems, with experience in control platforms such as Tridium Niagara, Johnson Controls Metasys, Bacnet, and Schneider Electric.
- Ability to troubleshoot and resolve complex BAS issues efficiently.
- Experience managing multiple accounts and coordinating service teams to meet deadlines and client expectations.
- Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.